All shippable orders will be processed and shipped within one to two business days using the method chosen by the user during the checkout process.
Most Items Returns are accepted within 14 days of the date that you received your order. There is a 10% restocking fee for all returned items with the exception of items that are being returned for replacement. The Educational Publisher will not refund the original shipping cost for any returned items. Books, DVDs and CDs (in their original condition) with the original packing slip may be mailed to: Zip Publishing 1091 West 1st Ave Grandview Heights, Ohio 43212
Items That Cannot Be Returned:
We are unable to allow returns for downloadable products or items that have been specially prepared for the customer.